To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, serving 6 million customers, and driven by the purpose of delivering sanitation services in the best possible way to the populations we serve—helping the country achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive, innovative individuals who act as agents of change toward achieving our mission. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. Work Location: Campo do Brito, Sergipe **Responsibilities and Duties** * Identify customer needs through in-person service or communication channels, clarify doubts, resolve issues of varying complexity, ensure proper customer guidance, and contribute to business continuity; * Open and close service requests for customer service via Service Orders (SO), as well as process SO closures for inspections of suspended connections, ensuring necessary services remain up-to-date; * Assess feasibility of requested services by analyzing existing bills, approving or requesting approval for service delivery according to requirements; * Call, attend to, advise, and negotiate with customers and revenue collection agents, including negotiating debt settlement options for payment, in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agencies database; **Requirements and Qualifications** * Completed high school education. * Preferred: Basic Microsoft Office package; * Strong communication and negotiation skills; * Knowledge of sanitation—preferred At Iguá Saneamento, we value diversity in all contexts and actively promote an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities—PwD, LGBTQIAPN+, ethnic-racial background, beliefs, and generations). Join us in driving this change—we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: Health, Well-being, and Quality of Life * Health plan extendable to dependents * Dental plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive health and wellness programs, including chronic disease management and promotion of healthy habits * Access to a network of partner establishments such as gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: “Mente Leve” (Emotional Health), “Convivendo” (support for employees with chronic diseases), “Enxuga” (healthy habit promotion), and “Melhor Maternidade” (support for pregnant employees and dependents, and children up to age 2) * Life insurance Family and Personal Support * Extended maternity leave (180 days) and paternity leave (20 days) Meals * Meal allowance * On-site cafeteria or meal voucher (depending on operation) * Special Christmas voucher (in the form of a gift basket or meal/food card, depending on location) Mobility * Transportation allowance or parking (subject to internal policy and job location) Financial Incentives * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan Development and Career * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by location, position, or employment regime, subject to eligibility criteria—we will provide further details.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We are committed to improving quality of life and public health by delivering high-quality treated water supply and sewage collection, conveyance, and treatment services. In 2024, we were named—for the eighth consecutive year—a Great Place to Work® by the consulting firm Great Place to Work (GPTW). More than just a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, people, the environment, partners, and Brazil’s sustainable development. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and continuously learning environment—creating significant social impact. Valuing and respecting differences is embedded in our company to consistently promote an ethical and inclusive culture and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams—so join us in driving this change. We believe in the strength of every individual to generate transformation! We already have over **2,500 employees**, and we’re expanding rapidly—with even greater growth ahead! Have you ever wondered about your purpose—or the story you want to write for your life and career? Have you always dreamed of playing a leading role in your career and impacting thousands of lives? You can be part of it! **#JoinIgua** Let’s build a better future—together, Iguá Saneamento.