Internal Customer Service Agent

Description

Job Summary: We are seeking proactive and innovative individuals who act as transformative agents to achieve our goal of providing sanitation services to the population. Key Highlights: 1. Act as a transformative agent in basic sanitation 2. Focus on innovation and leadership 3. A sustainable, developmental, and safe work environment To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, employing over 2,500 people, serving 6 million customers, and pursuing our purpose of delivering sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive and innovative individuals who act as transformative agents in pursuit of our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Itabaiana, Sergipe** **Responsibilities and Duties** * Identify customer needs through in-person service or communication channels, resolving doubts and addressing issues of varying complexity, thereby correctly guiding customers and supporting business continuity; * Open and close service requests for customer support via Service Orders (SO), as well as process SO closures for inspections of suspended connections, ensuring necessary services remain updated; * Assess feasibility of requested services by analyzing existing bills, approving or requesting authorization for service delivery according to requirements; * Make calls, answer calls, advise, and negotiate with customers and revenue collection agents, as well as negotiate debt settlement options for payment in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact information in the Customer Portfolio and/or Public Agencies database; * Drive company vehicles when external service assignments require it, ensuring compliance with traffic safety regulations. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; Strong communication skills; * Negotiation skills; Knowledge of sanitation—preferred. At Iguá Saneamento, we value diversity across all contexts and strive to cultivate an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability—PcD, LGBTQIAPN+, Ethnic-racial background, Beliefs, and Generations). Join us in driving this change—we believe in the power of every individual to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program offering free psychological counseling * Annual flu vaccination at no cost to employees * Preventive and health management programs—including chronic disease monitoring and promotion of healthy habits * Access to a network of accredited establishments such as gyms and studios (TotalPass) * Partnership and discount network for products and services * Internal quality-of-life programs: “Light Mind” (emotional health), “Living Together” (support for employees with chronic conditions), “Slim Down” (healthy habit promotion), and “Better Maternity” (support for pregnant employees and dependents, and children up to 2 years old) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in gift basket or food/meal card format, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to improving quality of life and public health for the communities we serve—delivering responsibly and with excellence in treated water supply and in sewage collection, conveyance, and treatment services. More than just a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—in every drop. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical and inclusive conduct and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA+ persons—regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of each individual to drive transformation. We already have over **2.800 employees**, and continue aiming even higher. Have you ever wondered what your purpose is—and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.