Description: Apply quickly by email: Responsibilities and desired experiences: * Propose improvements in processes, materials and equipment. * Plan and supervise the team's daily routine based on reports and metrics. * Ensure deadlines, quality and compliance with internal, environmental and safety procedures. * Monitor and analyze KPIs such as product mix, average ticket and conversion rate. * Prepare performance reports and track goals. * Conduct monthly goal and commission closing. * Manage area indicators. * Supervise customer service activities and provide continuous feedback. * Deliver technical and systemic training. * Integrate and train new employees with HR. * Evaluate performance and support termination processes. * Motivate the team to overcome challenges. * Resolve IT issues related to customer service. * Configure and train the team on communication platforms and CRM. * Clarify questions about products, services and negotiations. * Support sales campaigns. * Maintain workplace organization. * Perform other activities as required by leadership. Employment type may be CLT or PJ. Working hours: From 07:30 to 17:30 with a 1-hour break. Knowledge: Education: Bachelor's degree - Administration, Sales Management - In progress Technical skills: Office Suite 2511230202461565642