Sales Commercial Supervisor

Description

Job Summary: The Sales Commercial Supervisor will be responsible for supervising production, compliance, and quality of team procedures, monitoring KPIs, customer satisfaction, and developing sales and marketing strategies. Key Highlights: 1. Lead and align the team through follow-ups, training, and feedback. 2. Monitor and analyze performance indicators for continuous improvement. 3. Seek innovations and improvements to increase productivity and performance. We are looking for a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales and installation targets. Monitor customer satisfaction with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer retention strategies for the city under your supervision. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody Brisanet Group’s organizational identity; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluations, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership upon request; * Participate in strategic and budget planning for the area when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position as needed by the area and leadership direction; * Monitor and support external initiatives in the city(ies) related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store initiatives related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations, providing resources (training, equipment, tools, and information) enabling PAP teams to perform activities effectively; * Develop training schedules and facilitate capacity-building training for PAP, Kiosk, and NGC teams, monitoring their effectiveness; * Monitor city-level KPIs and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during initiatives; * Ensure documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level KPIs where you operate; * Collaborate with the Sales Commercial Coordinator to develop sales, marketing, and customer retention strategies for the city under your supervision; * Implement actions to resolve issues or improve KPI performance; * Monitor results and provide support, when needed, to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction with Brisanet Group’s products and services; * Fill out the GB dashboard and conduct regional GBs with the Growth Coordinator; * Assess the need for FTTH infrastructure expansion in your supervised city, when necessary; * Measure and evaluate outcomes of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON when required; * Hold meetings with public and private authorities when necessary; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, and customer support; * Participation in new employee recruitment processes; * Contract termination homologation; * Employee timekeeping administration; * Support to the IMOC department and S\&L Monitoring department (when requested); * Procurements via Suplly, when necessary; * Notary-related tasks (signature authentication and contracts), when necessary; * Deliver and collect materials from other cities, when necessary. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience managing people and sales teams; * Skills in indicator analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy; * Experience in market research and route planning; * Customer service experience; * Driver’s license "AB" and Defensive Driving certification. Preferred qualifications include: * Completed bachelor’s degree in Business Administration, Commercial Management, or related fields; * Administrative routine experience; * Proven experience in telecommunications sales; * Google tools (Sheets, Docs, etc.). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * A balanced hierarchical and flat structure — you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in Ceará’s interior. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.