SERVICE DESK SUPPORT TECHNICIAN

Description

Job Summary: Responsible for first-level support to platforms and users, performing analysis and resolution of operational issues, telephone support, and understanding technical requirements. Key Highlights: 1. First-level support for platforms and users 2. Analysis and resolution of operational issues 3. Technical support via telephone Responsibilities: Responsible for first-level support to the company's platforms and users; Analyze operational issues; Provide telephone support; Understand the technical requirements of requested services; Perform duties according to technical knowledge of the service. Knowledge: Technical education in Information Technology is desirable, basic knowledge of hardware, software, and telephony equipment, familiarity with TCP/IP. Experience: 6 months of experience in the field or related areas Minimum Education Level: Technical Course * Transportation allowance * Meal allowance * Food allowance * Medical assistance * Life insurance * Gympass * Dental assistance