**We are restless, innovative, full of ideas, and always ready for action.** Because the challenge of developing the best solutions to boost the business of thousands of companies is also what motivates us to turn our ideas into results, creating great experiences for our people and evolving the tech ecosystem. A GPTW company that takes pride in its people and strives to offer growth, learning opportunities, and values diversity in people and thoughts. Because it's more than just a job opening. It's a position at Senior. To help accelerate the tech ecosystem with us, learn more about Senior's Technology Manifesto **LEARN MORE ABOUT THIS OPPORTUNITY:** Are you passionate about technology, skilled in customer service, and looking to grow in a collaborative, high-performance environment? Then this role is for you—we're seeking a Cloud Support Technician! Key Responsibilities:* Attend and resolve low and medium complexity technical tickets; * Categorize and prioritize requests based on impact and urgency; * Diagnose incidents and implement changes following ITSM best practices; * Support monitoring of Cloud environments; * Contribute to improving documentation and support processes. We seek proactive, committed, and collaborative professionals to join a team that values growth and excellence. Do you see yourself here? Apply now! **WE ARE LOOKING FOR SOMEONE WHO:*** Has intermediate knowledge of Windows and Linux; * Has basic understanding of programming logic and applied computing; * Possesses strong verbal and written communication skills; * Holds a completed or ongoing bachelor’s degree in IT, Networks, Systems, or related fields. **WHAT CAN STRENGTHEN YOUR APPLICATION:*** Knowledge of databases and SQL (Oracle, MySQL, etc.); * Experience with Cloud platforms (AWS, IBM, Oracle, Azure); * Technical certifications in Cloud Computing, ITIL, or related areas. **Our benefits:*** Medical and dental insurance; * Life insurance - PPLR - Profit and Results Participation; * Wiipo card with flexible benefits * Wiipo Club with exclusive discounts and advantages - TotalPass - Gym and wellness benefit; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Newborn assistance; * Pet assistance; * Senior Corporate University; * Career development plan **The Senior way of being:** Our culture respects individualities and empowers people through innovation, collaboration, and autonomy. We believe in plurality, as experiences and perspectives are unique, offering opportunities that embrace diversity in people and ideas. Because this is how we achieve great results, driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can check all our openings and learn even more about what it means to be at Senior on our careers page: senior.com.br/carreiras **We are more Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and offices spread across the country, we take pride in the digital transformation our organization drives for countless businesses. Beyond Brazil, we have expanded internationally by acquiring a company in Colombia, making us present across LATAM. With one of the most complete portfolios for high performance, the quality of our solutions results from the work of over 2,700 people. Our purpose of "Empowering People and Driving Business" and our passion for technology make us a GPTW. For seven consecutive years, we continue as a Great Place to Work®, with amazing people who make Senior an increasingly excellent place to work. And so we continue growing, valuing each journey and showing that Senior's expansion and brand strength come from engaged, fearless people—because driving innovation is part of who we are. Discover more about us at www.senior.com.br or through our social media: