Job Description We are seeking a highly qualified Technical Support Analyst with leadership potential to serve as the Leader of our Technical Support Squad. We are looking for a motivated professional with solid experience in IT infrastructure, end-user support, and computer networks—someone capable of providing technical leadership to the team and ensuring operational excellence. Exclusive Benefits for You * At DR.PC, we invest in your professional growth. We offer exclusive access to official Microsoft trainings and those of other major industry players, aligned with the career path chosen by each employee. Here, you develop competencies using the best market tools, accelerating your technical, professional, and personal development. * We offer a structured career plan, with opportunities for professional growth and personal development. Required Knowledge * Proven experience leading technical support teams, including people management and measurable results. * Advanced knowledge of computer networks, TCP/IP protocols, DNS, DHCP, and other related services. * Technical or university degree in Information Technology, Computer Networks, or related fields. * Strong problem-solving skills and effective communication abilities. * Microsoft certifications are an advantage but not mandatory. * Communicative, organized, and resilient, with the ability to handle pressure and multiple simultaneous demands. * Capacity to learn quickly, work under pressure, and adapt to new technologies. Your Key Responsibilities * Lead the technical support squad, promoting best practices, organization, and results-oriented focus. * Conduct weekly team meetings and individual sessions with team members to align strategies and monitor performance. * Evaluate performance, deliver feedback, and propose professional development actions. * Promote team well-being, recognize talent, and foster a collaborative environment. * Participate in decisions regarding promotions, terminations, and team structuring. * Create, update, and track support tickets with detailed information on issues and solutions applied. * Monitor system performance and resolve technical issues. * Collaborate with development and support teams to ensure system integration and continuous operation. * Document technical processes and procedures. * Respond to user assistance requests via phone calls, emails, and chats. Working Hours and Salary Working hours are 44 hours per week, Monday through Friday from 08:00 to 12:00 and from 14:00 to 18:00, and Saturdays from 09:00 to 13:00, with flexibility for hybrid work according to departmental planning. Compensation is approximately R$ 3.370,936, composed of a base salary of R$ 2.820,75 plus a food allowance of R$ 550.00 for 22 working days. Bonus. We offer a comprehensive training and professional recognition program. In addition, we offer numerous other positions that value our employees’ knowledge and skills, featuring challenging responsibilities and a wide range of additional benefits. Join us to build your career in an environment that encourages both professional and personal growth. Become part of a team that values and rewards your talent.