FWA Operator

Description

Job Summary: An FWA Operator collects location information, manages equipment, updates customer records, and resolves customer inquiries, ensuring service continuity. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset. 2. Configures FWA equipment and provides basic technical support. 3. Negotiates debts and reactivates services to retain customers. We are seeking an **FWA Operator** to collect geographic location information for service installation and maintenance, retrieve equipment upon service cancellation, and update customer registration data—such as phone numbers and new addresses—provided by customers. Additionally, the operator clarifies billing-related inquiries and guides customers through service reactivation, ensuring effective customer service and necessary support for continued FWA service delivery. If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to the position, as needed by the department and leadership direction; * Execute initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with company technical standards, while providing basic technical support to resolve connectivity and service performance issues; * Deliver bills to customers when required; * Collect and enter geographic location information into internal mapping systems; * Clarify customer inquiries when required; * Visit registered addresses to negotiate debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for registration updates; * Upon service cancellation, retrieve Brisanet product equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Geographic familiarity with the city; * Customer service experience. **Preferred Qualifications:** * Defensive driving skills; * Google tools (Sheets, Docs) **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment fostering personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to smaller towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.