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Job Summary: We are seeking a Front Desk Agent to ensure adherence to service standards and excellence in guest service and access control at our hotel. Key Highlights: 1. Evolving environment with opportunities for growth and development. 2. Space for innovative ideas and projects. 3. Comprehensive health care and language classes. Front Desk Agent Position **About the Company:** Located on Ponta Negra Beach in Natal\-RN, the Esmeralda Praia Hotel stands out as one of the leading and best hotels in the City of the Sun. The hotel offers luxury accommodations, beachfront location, international cuisine, and comprehensive facilities to best serve you during your stay at our hotel. **Mission:** To deliver the best experience in service excellence and quality. **Values:** * Passion for what we do * Continuous growth * Excellence in work * Integrity * Respect and collaboration * Future-oriented vision * Inspiration Description We are looking for a **Front Desk Agent** to join our hotel team, ensuring **adherence to service standards** and guaranteeing **excellence in guest service and access control**. Responsibilities Ensure compliance with the company’s service standards, confirming that all team members under your supervision adhere to them; Control entry and exit of employees, guests, and third-party companies. Establish and maintain positive relationships with team members; Enforce service standards according to company policies and procedures; Receive guest complaints and escalate them when necessary, while also implementing corrective actions; Supervise key collection and distribution to and from guests, in accordance with hotel-established policies and procedures; Maintain impeccable personal presentation and hygiene, demonstrating exemplary conduct when interacting with guests and colleagues; Greet and smile whenever encountering guests or visitors. Handle lost-and-found procedures and other duties inherent to the position. Requirements * Prior experience as a Front Desk Agent * Ability to work effectively in a team * Availability to work flexible hours, including weekends. **Why Join Our Team?** * A continuously evolving workplace offering real opportunities for professional growth and development. * An open environment for implementing innovative projects and ideas. * Market-competitive salary. * Service charge after the probation period. * Two daily meals provided at the hotel. * Transportation allowance. * Exclusive discount package with over 20 partners. * Comprehensive health care, including medical, dental, pediatric, gynecological services, and low-complexity examinations — at no cost. * Language classes for your personal development. * Eligibility for bonuses after the probation period.
