Project Manager II

Description

Job Summary: Responsible for the execution and monitoring of Service Center projects, ensuring quality and customer satisfaction through management of scope, schedule, budget, quality, resources, and risks. Key Highlights: 1. Manage scope, schedule, budget, quality, resources, and risks. 2. Ensure project customer satisfaction. 3. Promote team motivation and team spirit. Responsible for the execution and monitoring of Service Center projects, considering timeline, scope, and budget, ensuring quality as well as internal/external customer satisfaction. **Responsibilities and Duties** * Manage scope, schedule, budget, quality, resources, and risks; * Identify customer and stakeholder needs and expectations; * Establish clear and achievable objectives; * Adapt specifications, plans, and approaches to address diverse stakeholder concerns and expectations; * Balance competing demands among scope, schedule, budget, quality, resources, and risks; * Ensure the project is executed within the defined timeline, scope, and budget to meet project requirements; * Ensure project risks have been identified and addressed; * Ensure the project team receives necessary information to perform their work; * Ensure all project financial data is recorded; * Ensure project teams are trained or receive necessary training for project execution; * Ensure project teams operate in alignment; * Maintain motivation among project team members; * Foster and sustain team spirit; * Monitor project team progress against completed tasks; * Ensure project customer satisfaction; * Ensure lessons learned and project history are documented and shared with the company team; * Ensure project operational activities are detailed in DevOps for weekly tracking; * Ensure continuous improvement of the methodology; * Proactively communicate timeline, cost, and risk deviations to the Product Manager; * Submit planned vs. actual reports upon each project completion; * Perform other related tasks. **Requirements and Qualifications** **Education:** Bachelor’s degree, preferably in Information Technology or related fields. MBA in Project Management. **Certifications:** PMP certification. **Professional Experience:** Extensive experience as a Project Manager. Experience implementing Service Center projects is desirable. **Additional Information** **Candidates residing in Natal, João Pessoa, Fortaleza, and other locations in the Northeast region will be prioritized.** ******Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (based on regional CCT rates); Hapvida Odonto or Bradesco Dental dental insurance; Meal allowance or food voucher; Life insurance fully covered by Lanlink; Totalpass; Pharmacy discount program; University tuition discount program; Corporate Education Platform; Welcome Kit for newborns; Moodar platform. Great to see you visiting us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the intention of impacting lives and serving as a safe harbor for innovation. Our spaces are built by our employees, who wear the shirt proudly and create, day after day, a joyful and collaborative work environment. We believe trust is the foundation of our relationship with our people and our customers—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PEOPLE WITH DISABILITIES (PCD)!**