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Job Summary: A professional to assist in resolving system, hardware, software, and network issues, with a focus on efficiency and customer service. Key Highlights: 1. Continuous learning and knowledge sharing. 2. Performance recognition and a dynamic work environment. 3. Opportunity to join a leading company in the premium automotive segment. For 18 years, Grupo PG Prime has been a benchmark in the premium automotive segment, representing global brands such as Audi, BRP, Volvo, Jaguar, Land Rover, Jeep, RAM, Leapmotor, GWM, BMW, BMW Motorrad, Triumph, and Ducati. If you are passionate about high-end automobiles and wish to join our team in an environment of continuous learning, knowledge sharing, and performance recognition, explore our opportunities and become part of PG Prime with us! **Responsibilities and Duties** ***Responsibilities and Duties:*** * Assist in resolving issues related to system functionality. * Resolve sudden server outages, email failures, application issues, etc. * Troubleshoot hardware, software, and network problems for users via phone, email, chat, or in person. **Requirements and Qualifications** **Requirements and Qualifications:** * Currently pursuing a bachelor’s or technical degree, preferably in Computer Science, Information Technology, Informatics, or related fields. * Effective communication, strategic focus, empathy and customer orientation, leadership, resilience, sense of ownership, emotional intelligence; * Familiarity with help desk practices, general computer literacy, and intermediate proficiency in Microsoft Office. **Additional Information** We offer the following benefits to our PG Prime team: * Voluntary health insurance plan (Hapvida); * Mandatory dental insurance plan (SulAmérica); * Mandatory life insurance (Porto Seguro); * Gym membership benefit (TotalPass); * Education benefits (Estácio de Sá University & Potiguar University); * SESC benefits; * Pharmacy benefits (Pague Menos, Drogasil); * Transportation allowance; * Birthday leave (Day Off); * **Base salary**. * Working hours: Monday to Friday, 8:00 AM to 6:00 PM; Saturday, 8:00 AM to 12:00 PM. Our story began 18 years ago... Since then, we have evolved alongside the automotive industry, adopting cutting-edge technology and delivering exceptional service to our customers. Today, Grupo PG Prime drives economic activity across multiple states—not only in Rio Grande do Norte (RN), but also as a market leader in Cabedelo (PB), João Pessoa (PB), and Fortaleza (CE). We are a benchmark in the premium sector, representing 14 of the world’s most valuable brands—Audi, BMW, BMW Motorrad, BRP, Ducati, GWM, Jaguar, Jeep, Ram, Leapmotor, Land Rover, Triumph, and Volvo. Just like our partners, we must evolve—and this transformation includes greater technological implementation, enhanced customer service training, modernization of facilities, and even updates to our visual identity. With breadth and modernity, we enter a new phase—embracing the latest trends while continuing to honor the traditions and excellence that have won over countless customers. From V8 engines to electric powertrains, from the adrenaline of two-wheeled riding to the luxury and meticulous craftsmanship of details—we bring together everything that drives us. For 18 years, we’ve maintained the same “face” for you—even amid numerous changes over time and the broad diversity of models in our portfolio. Thus, a decade and a half later, this family-owned business—led by CEO Abílio Oliveira—breathes fresh air, remaining a benchmark in the segment, yet with a renewed identity. Join us and keep moving forward!
