Operations Leader

Description

Job Summary: Responsible for customer service and risk assessment of new registrations, ensuring documentary security and regulatory compliance on the platform. Key Highlights: 1. Coordinate the customer service team and monitor performance indicators 2. Conduct thorough documentation analysis (KYB/KYC) 3. Ensure compliance with Central Bank regulations and Anti-Money Laundering (AML) policies We seek a hybrid and strategic profile: you will be responsible for delivering excellent customer service, follow-up, and satisfaction, as well as for **New Registration Risk Analysis**. Your mission is to ensure that new partners join our platform with full documentary security and regulatory compliance. *Key Responsibilities* * **Support:** Coordinate the customer service team, monitor performance indicators (SLA, CSAT), and ensure clear and efficient communication with customers. * **Onboarding Analysis (KYB/KYC):** Conduct meticulous documentation review for new customers’ registration approval. * **Due Diligence:** Investigate the integrity and financial health of applicant companies, identifying potential reputational or operational risks prior to ecosystem entry. * **Compliance and AML:** Ensure all registrations comply with Central Bank regulations and Anti-Money Laundering (AML) policies. * **Registration Process Improvement:** Optimize document collection and review procedures to accelerate onboarding without compromising security. * **Executive Interface:** Report expert opinions on complex cases and propose adjustments to new customer acceptance criteria. *Required Qualifications* * **Leadership Experience:** Proven experience managing customer service or operations teams. * **Analytical and Investigative Profile:** Ability to analyze documents (e.g., Articles of Incorporation, CNPJ, official certificates) and identify inconsistencies or documentary fraud. * **Payment Industry Knowledge:** Understanding of financial market operations and registration workflows (onboarding). * **Attention to Detail:** Strong ethical rigor and unwavering focus to ensure no detail is overlooked during risk analysis. *What We Offer* * **Starting Salary:** R$2\.500 * **Benefits:** Meal Voucher and Food Allowance. * Transportation Allowance or Fuel Allowance. * Life Insurance. * GymPass (Wellness and Health). *Additional Information* * **Employment Type:** Permanent (CLT) – On-site in Natal, RN. * **Working Hours:** Monday to Friday Job Type: Permanent CLT Compensation: Starting from R$2\.500.00 per month Benefits: * Medical Assistance * Life Insurance * Food Allowance * Meal Voucher * Transportation Allowance Selection Question(s): * Do you have experience in customer service? Please provide a brief summary; * Do you have experience in the Financial Market or Fintechs? Please provide a brief summary; * Do you have experience in Risk Analysis? Please provide a brief summary; Work Location: On-site