Executive Maître

Description

Job Summary: An Executive Maître is sought to lead operations, ensure service excellence, and manage a team with a focus on practical leadership and customer experience. Key Highlights: 1. Practical leadership and focus on service excellence 2. Team management and operational performance 3. Direct involvement in customer experience **Executive Maître – Juazeiro do Norte/CE** We are seeking an Executive Maître with a profile of practical leadership, organization, and a strong focus on service excellence, service standardization, and operational results. We seek a professional with strong presence on the floor who leads by example and directly engages in customer experience, team management, and operational performance. **Main Responsibilities:** · Lead the dining room team, reception, restrooms, cashier, and support staff; · Ensure high service standards, staff demeanor, and presentation; · Act as operational leader during peak hours; · Organize dining room routine (opening, briefing, peak period, and closing); · Monitor waiting times, table turnover, and operational flow; · Ensure commercial execution: reservations, events, upselling, and sales suggestions; · Integrate dining room, bar, and kitchen to reduce operational failures; · Support delivery operations, ensuring order quality and accuracy; · Train and develop staff through continuous feedback; · Resolve conflicts with customers and team members. **What We Expect in Practice:** · Standardized service and customer experience; · Smooth operations with reduced errors and rework; · Increased average ticket and additional sales per table; · Efficient control of waiting times and table turnover; · Effective integration among dining room, kitchen, bar, and delivery; · Consistent monitoring of performance indicators (KPIs). **Requirements:** · Completed high school education · Proven experience as Maître, Dining Room Supervisor, or in service leadership roles; · Strong on-site leadership and operational involvement; · Excellent communication skills and professional demeanor; · Commercial mindset with focus on hospitality; · Flexible availability; · Availability to work on weekends. **Work Schedule:** · Rotating 6x1 schedule (1 fixed weekly day off + 1 Sunday per month) · Morning shift: 11:00 AM–2:00 PM (unit opening) · Afternoon break · Night shift: 6:00 PM–11:00 PM (until closure) **Compensation and Benefits:** · Fixed salary: R$ 4.500,00; · Performance bonus; · On-site meals; · Health insurance via adhesion (optional); · Day off. **Additional Information:** · Travel assistance; · Housing assistance. If you possess leadership qualities, organizational skills, and strive for operational excellence, we want to meet you! Payment: R$4.500,00 per month Benefits: * Housing allowance Possibility of relocation/moving to the job location: * Natal, RN: Willing to relocate to the job location with company support (Mandatory) Education: * High school diploma (Mandatory) Work Location: On-site