Description
Job Summary:
Technology professional with experience in NOC/Helpdesk to monitor infrastructure, classify incidents, and provide technical support while maintaining efficient communication.
Key Highlights:
1. Monitor infrastructure using various observability tools
2. Classify and resolve technical incidents
3. Provide essential technical support to users and network connectivity
Requirements:
* Bachelor's degree completed or in progress in technology-related fields.
* Availability to work as an individual entrepreneur (MEI) or legal entity (PJ).
* Prior experience in the field.
* Previous experience in NOC or Helpdesk.
* Knowledge of network monitoring tools.
Responsibilities:
* Monitor infrastructure using tools such as Zabbix, Grafana, Prometheus, GLPI, Amazon CloudWatch, and other observability tools.
* Receive, log, and classify incidents, determining priority and impact.
* Assist in resolving basic issues on Linux and Windows servers.
* Provide technical support to end users and troubleshoot network connectivity issues.
* Maintain clear and efficient communication with users throughout incident resolution or escalation.
Job Type: Freelance / PJ
Compensation: R$1.597,00 - R$2.500,00 per month