Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to execute service orders, including installation, repair, and address changes, in accordance with company procedures. Key Highlights: 1. Attentive professional who delights customers 2. Sense of ownership 3. Embodying the organizational identity of the Brisanet Group We are looking for a **Field Services Operator** to carry out field "Service Orders" (SOs), including installation, repair, address change, and other services, in compliance with the company's defined operational procedures. If you are an attentive professional who delights your customers and possess a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other related duties as needed by the department and leadership direction; * Maintain company vehicles in compliance with Fleet Department-defined processes, ensuring proper functionality; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), per current legislation; * Execute field service orders, including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; recommend additional or new sales; * Safeguard and assume responsibility for the conservation, maintenance, proper use, and custody of company-provided resources, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city's geography; * Driver's License Class "B" and Defensive Driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Availability for travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across the entire Northeast region, **leading the fixed internet (broadband) market** in the area. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of the Northeast, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.