Description
Job Summary:
Provide online consultative support to clients, manage the entire sales process from prospecting to deal closure, and conduct post-contract follow-up, while monitoring commercial KPIs.
Key Highlights:
1. Online consultative support for clients and prospects
2. End-to-end management of the sales process
3. Customer journey tracking and system implementation
**Key Responsibilities:**
* Deliver online consultative support to clients and prospects, presenting the management system and clarifying questions regarding software features, benefits, and applications.
* Manage the entire sales process—from lead prospecting and qualification through to deal closure—using digital tools and multichannel support channels.
* Identify and analyze client needs to assess system fit and propose solutions aligned with their business model.
* Prepare and review commercial proposals, contracts, presentations, and other sales-related documents.
* Track the customer journey after contract signing, supporting system implementation and ensuring proper adoption of the solution.
* Record and track sales opportunities, negotiations, and client interactions.
* Monitor commercial KPIs, generate performance reports, and track progress toward sales targets and customer satisfaction goals.
* Participate in product and service presentation meetings, sales and negotiation sessions, and industry events, representing the company and strengthening client relationships.