Customer Service Assistant

Description

Job Summary: Humanized customer service and retention via phone, WhatsApp, chat, and in-person interactions, ensuring satisfaction and scheduling. Key Highlights: 1. Multichannel and humanized customer service focused on customer satisfaction. 2. Opportunity to engage in customer retention and resolution of requests. 3. Teamwork and development of interpersonal skills. Customer Service Assistant Position: **Responsibilities**: \- Serve customers via phone, WhatsApp, chat, and in-person when necessary; \- Participate in customer retention efforts by identifying dissatisfaction, questions, or cancellation requests, and seeking solutions to maintain the relationship with the company; \- Record and track customer requests, questions, or complaints in internal systems; \- Schedule and reschedule appointments when necessary; \- Ensure a humanized service experience focused on resolving requests and achieving customer satisfaction; \- Collaborate with other departments to resolve specific situations; \- Follow company service standards and scripts to maintain quality and consistency in service delivery. **Requirements for the Position:** \- Proven experience in customer service; \- Experience with phone and WhatsApp customer service; \- Strong verbal and written communication skills, with clear speech; \- Skills in negotiation and customer retention; \- Strong interpersonal skills and ability to interact effectively with diverse customer profiles; \- Dynamic, agile, and proactive service-oriented profile; \- Professional conduct, empathy, and a humanized approach in customer interactions; \- Ability to work collaboratively in teams and interact comfortably with the public; \- Basic Excel knowledge for simple recordkeeping and control. Employment Type: Full-time CLT Compensation: R$1\.621,00 \- R$2\.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site