Customer Service Representative

Description

Job Summary: A professional responsible for in-person and telephone customer service, with a focus on service management, vehicle analysis, and document support, aiming for continuous improvement and compliance. Key Highlights: 1. In-person and telephone customer service 2. Management of customer service and vehicle documentation 3. Focus on continuous improvement and compliance In-person customer service on a first-come, first-served basis; telephone service to resolve customer inquiries regarding performed or scheduled services; opening and closing of service requests/orders via the system; vehicle information analysis and collection; documentary support for damage assessment; vehicle entry/exit checklist in the system via tablet; printing and routing the vehicle to the internal maintenance queue; suggesting improvements to activities; alerting supervisors/responsible personnel upon observing non-conformities; working in accordance with the Integrated Management System and Occupational Safety standards; suggesting improvements to activities; alerting supervisors/responsible personnel upon observing non-conformities; working in accordance with the Integrated Management System and Occupational Safety standards. Minimum Education: High School (Secondary Education) Desired Qualifications: * Logistics, Higher Education * High School (Secondary Education) Driver's License: Class B, Class D