We are a leading group in the high-end automotive segment. In the market since 2008, pursuing quality and comfort, with strong presence in the North and Northeast regions of Brazil, representing brands such as Audi, Volvo, Jaguar, Land Rover, RAM, Jeep, BMW, Triumph and Ducati. If you are passionate about high-end vehicles and want to join our team in an environment of continuous learning, knowledge sharing, and performance recognition, check out our opportunities and become PG Prime with us! **Responsibilities and duties** * Assist in resolving issues related to system operations. * Resolve sudden outages in servers, emails, programs, etc. * Solve hardware, software, and network problems for users via phone, email, chat, or in person. **Requirements and qualifications** * Ongoing higher education or technical degree, preferably focused on Science and Technology, Information Technology, Computer Science, or related fields. * Effective communication, strategic focus, empathy and customer focus, leadership, resilience, sense of ownership, emotional intelligence; * Familiarity with help desk practices, computer skills and intermediate Office suite knowledge. **Additional information** We offer the following benefits to our PG Prime team: * Optional medical plan (Unimed and Hapvida); * Mandatory dental plan (Sulamérica); * Mandatory life insurance (Porto Seguro); * Gym partnership (Total Pass); * Education partnership (Estácio de Sá University & Universidade Potiguar); * Pharmacy partnership (Pague Menos, Drogasil and Extrafarma); * Transportation allowance. * Salary negotiable. * Working hours: Monday to Friday from 08:00 to 18:00 and Saturdays from 08:00 to 12:00. Our story began 17 years ago... Since then, we have evolved alongside the automotive industry, bringing the best technology and enabling excellent service for our customers. Currently, Grupo PG Prime drives the economy across multiple states, not only in the state of Rio Grande do Norte (RN), but also leading in Cabedelo (PB), João Pessoa (PB), and Fortaleza (CE). We are a reference in the premium sector, representing 10 of the world’s most valuable brands—Audi, BMW, BRP, Ducati, GWM, Jaguar, Jeep Ram, Land Rover, Triumph, and Volvo. Like our partners, we must evolve, and this transformation involves greater technological implementation, enhanced service training, modernization of facilities, and our visual identity is also part of these changes. With breadth and modernity, we enter a new phase, embracing the latest trends while continuing to honor the traditions and excellence that have won over so many customers. From the V8 engine to electric power, from the adrenaline of two wheels to the luxury and precision of details, uniting everything that drives us. For 17 years, we've had the same "face" to you, despite numerous changes over time and the wide range of models we offer. Thus, one and a half decades later, the family-owned company, led by CEO Abilio Oliveira, breathes new air, remaining a reference in the segment, but with a fresh look. Come with us and keep moving forward!