Scheduling Agent

Description

Job Summary: The Mult Group seeks proactive and organized professionals to manage appointments, provide customer service, and offer administrative support in after-sales operations, with a focus on problem-solving and continuous improvement. Key Highlights: 1. Appointment scheduling and customer service for maintenance and inspections 2. Proactive contact and communication with customers via telephone, email, and WhatsApp 3. Administrative support and document organization using Office tools The Mult Group is one of the largest vehicle dealership groups in the states of Espírito Santo and Minas Gerais. We seek and value talented individuals with personality, determination, and drive. RESPONSIBILITIES AND ATTRIBUTES * Managing appointments and providing customer service for scheduled maintenance and inspections; * Proactive contact and communication with customers (telephone, email, and WhatsApp); * Scheduling technical team work hours and supporting service flow; * Clarifying after-sales information, such as deadlines, costs, and warranties; * Providing administrative support, organizing documents, and using Office tools; * Proactive, organized profile focused on problem-solving and continuous improvement. Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance * Meal Voucher