Description
Job Summary:
The professional will be responsible for all check-in and check-out tasks, handling reservations, and providing information about the hotel.
Key Responsibilities:
1. Greet guests and assign rooms
2. Manage online and telephone reservations
3. Respond to customer complaints professionally
* Perform all check\-in and check\-out tasks
* Handle online and telephone reservations
* Inform customers about available payment options and verify credit card details
* Register guests by requesting necessary information (such as contact details and exact stay dates)
* Greet guests upon arrival and assign rooms
* Provide information about our hotel, available rooms, rates, and amenities
* Respond to customer complaints professionally and promptly
* Coordinate with our housekeeping team to ensure all rooms are clean, tidy, and fully furnished to meet guest needs
* Confirm group reservations and arrange customized services for VIP guests and event attendees, such as wedding guests
* Sell additional activities and services when appropriate
* Maintain up-to-date records of reservations and payments
Employment Type: Full-time
Compensation: R$1\.950,00 \- R$2\.850,00 per month
Benefits:
* Medical assistance
* Life insurance
* Meal allowance
* Transportation allowance
Education:
* Completed high school (Preferred)
Experience:
* Customer reception (Preferred)
Work Location: On-site