Customer Support Assistant

Description

Job Summary: Receptive telephone support to customers, resolving technical issues related to electronic security products and managing service orders. Key Highlights: 1. Agile customer service and effective routing of customer requests 2. Technical troubleshooting for electronic security products 3. Management and triaging of service orders * Provide receptive telephone support to Emive customers, handling calls promptly and attentively identifying customer needs to route them efficiently to the responsible department. * Resolve technical issues related to electronic security products. * Create a Service Order to request on-site assistance when technical issues cannot be resolved via telephone support. * Create and close service orders corresponding to customer requests. * Triaging and verifying opened service orders before forwarding them to the responsible department. * Review the customer's history when they request service-related information. * Provide feedback to other departments regarding served customers upon request. * Participate in departmental meetings. Headset usage required. * Meal Allowance: BRL 200.00 * Food Voucher: BRL 20.00 per day * Transportation Voucher • Birthday Day Off * Telemedicine (online medical consultations across multiple specialties) * Gympass (discounts at gyms and access to fitness and wellness apps); • Language School; * SESC Benefits (extended to dependents); * University Partnerships (up to 40% tuition discount) Employment Type: Permanent CLT Salary: BRL 1.700,00 \- BRL 2.000,00 per month Benefits: * Health plans and commercial discounts * Meal Allowance * Food Voucher * Transportation Voucher Experience: * Customer Service (Preferred) Work Location: On-site