Description
Job Summary:
Supervise and monitor operational activities, ensuring compliance with procedures, targets, and service quality, resolving issues and upholding standards.
Key Highlights:
1. Supervision and leadership of operational teams
2. KPI monitoring and continuous improvement
3. Operational problem resolution
Responsibilities:
* Supervise and monitor the activities of the operations team (facility analyst, maintenance technician, and cleaning assistant), ensuring adherence to procedures, deadlines, and established goals.
* Monitor performance indicators (KPIs), analyze results, and propose actions for continuous improvement.
* Ensure service quality and satisfaction of both internal and external customers.
* Resolve operational problems by identifying root causes and implementing corrective and preventive actions.
* Ensure compliance with safety, quality, and company policy standards.
* Manage shift scheduling and absenteeism control.
Requirements
* Completed or ongoing undergraduate degree in Administration, Logistics, Engineering, Process Management, or related fields.
* Prior experience in supervising or leading operational teams.
Work Location: On-site