Technical Support Assistant

Description

Job Summary: The Technical Support Assistant provides administrative and operational support, manages service requests, communicates with clients, and organizes logistics to ensure efficiency. Key Highlights: 1. Administrative and operational support to the technical team 2. Organization and management of service requests and documentation 3. Preparation of proposals and travel coordination for the team **Description and Responsibilities:** **Schedule:** Monday to Friday, from 08:00 to 17:48, with a 1-hour lunch break **Level:** Professional **Employment Type:** Full-time – CLT ?? Position: Technical Support Assistant We are looking for a Technical Support Assistant to join our team! If you are organized, communicative, and enjoy keeping everything in order so operations run efficiently, this opportunity is for you. ??? About the Role The professional will provide administrative and operational support to the Technical Support Coordinator and the technical team. Responsibilities include managing service requests, communicating with clients, preparing proposals, and organizing logistical arrangements for team travel—ensuring agility, accuracy, and quality in service delivery. ?? Key Responsibilities Register, monitor, and prioritize technical support service requests; Maintain continuous contact with the technical team and provide client updates; Organize documents, contracts, databases, and schedules; Prepare reports and monitor departmental KPIs; Draft technical and commercial proposals for products and services to be sent to clients; Coordinate technical team travel (flights, accommodations, transportation); Manage expense reimbursements and team expenditures; Assist in controlling materials, spare parts, and technical documentation. **Requirements:** ?? Requirements Bachelor’s degree in Administration, Logistics, Commercial Management, or related fields; 1–2 years of experience in administrative support, service request management, or technical support; Proficiency in Microsoft Office, CRM, Service Desk/Help Desk systems, KPIs, reporting, and travel policies; Familiarity with technical processes and financial control of expenses; Preferred: English language proficiency. ?? Skills and Competencies Organization, attention to detail, and strong communication skills; Analytical ability and results-oriented mindset; Ethics, proactivity, and professional demeanor; Flexibility and teamwork; Strong negotiation and interpersonal relationship skills. ?? If you seek a dynamic, organized environment focused on excellence in customer service, this position is for you! **Benefits:** Medical insurance, Dental insurance, Gym allowance, Fuel allowance, Corporate mobile phone, Parking, Life insurance, Meal voucher, Transportation voucher