Job Summary: Professional responsible for handling and resolving technical support tickets related to hardware, software, networks, and operating systems, with a focus on user experience. Key Highlights: 1. Technical support to users on hardware, software, and networks. 2. Diagnosis and documentation of technical issues. 3. Use of remote access tools for efficient support. **Key Responsibilities:** * Handle and resolve technical support tickets related to hardware, software, networks, and operating systems; * Perform initial diagnosis of technical issues and escalate to higher support levels when necessary; * Document technical procedures and applied solutions; * Use remote access tools to support users; * Maintain updated and organized records in the ticketing system; * Ensure efficient support delivery focused on user experience. **Requirements:** * Solid knowledge of hardware, software, networks, and operating systems (Windows and Linux); * Proficiency in remote access tools and ticketing systems; * Basic understanding of information security; * Preferred: Completed or ongoing technical or undergraduate studies in Information Technology, Computer Networks, Information Systems, or related fields. **Desired Behavioral Competencies:** * Proactivity and problem-solving ability. * Strong communication skills and ability to interact with users of varying technical proficiency. * Organization and attention to detail. * Teamwork and collaboration. Employment Type: Full-time CLT Compensation: R$2.000,00 – R$2.500,00 per month Benefits: * Health insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance Selection Question(s): * Are you available to work onsite in the Itacorubi neighborhood of Florianópolis/SC? * What is your salary expectation?