Job Summary: Provide first-level technical support to users, monitor systems and networks, and assist in resolving computer-related issues. Key Highlights: 1. Essential technical support to computer users. 2. Monitoring of systems, applications, and networks. 3. Assistance in diagnosing and resolving microcomputer-related issues. **Job/Function Summary:** **Provide technical support to users to resolve basic computer-related technical issues**, and monitor the availability and performance of application systems and/or related services, as well as local area network and wireless network resources. **Responsibilities and Duties** Main Responsibilities: * Provide remote first-level support to users; * Contact the requesting user to obtain further information, if necessary, and provide appropriate guidance; * Contact internal IT teams for assistance in diagnosing or resolving the user’s request, if necessary; * Contact other teams, if necessary, that may be related to the incident, problem, or request being addressed; * Assist in recording, diagnosing, and resolving issues within the scope of microcomputing and related areas; * Assist in identifying and resolving root causes of problems; * Escalate tickets to other resolution groups if the incident cannot be resolved at Level 1; * Monitor the availability and performance of application systems and/or related services, including Application Servers, Database Servers, INTERNET / INTRANET, and Email Servers; * Monitor the availability and performance of Local Area Network and Wireless Network resources; * Report identified abnormal events or situations to the Service Center for proper incident registration and management; * Monitor the availability and performance of Local Area Network and Wireless Network resources; Report identified abnormal events or situations to the Service Center for proper incident registration and management. **Requirements and Qualifications** **Mandatory Requirements – Academic Education, Courses, or Certifications:** High school diploma or Technical Degree in Computer Science. CCNA certification is desirable. Knowledge of System Center – Microsoft SCOM / Zena / Zeke / Zabbix / Databases / Sterling and Grafana. Experience in installation and configuration of application and office software; Basic knowledge of Networks, Linux, Windows Server 2019, Information Security, AWS, and PowerShell is desirable. **Additional Information** **Benefits:** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco dental insurance; Alelo Food or Meal Voucher; Life insurance fully covered by Lanlink; Transportation voucher; Pharmacy benefit; University tuition discount; Total Pass; Internal education platform; Moodar platform (therapy platform with special rates for employees) Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our spaces are built by our employees, who wear the shirt proudly and create a joyful, collaborative workplace every day. We believe trust is the foundation of our relationship with our people and our clients—a trust cultivated through practices such as: hiring and onboarding, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PWD CANDIDATES!**