Job Summary: First-level technical support professional responsible for user assistance, incident ticket registration, and workstation and system maintenance. Key Highlights: 1. First-level user support and assistance 2. Corporate software configuration and IT management support 3. Workstation and peripheral maintenance **Requirements:** **•** Technical or higher education degree (completed or in progress) in IT, Networking, Information Systems, or related fields * Basic knowledge of Windows 10/11, Office Suite / Microsoft 365 **•** Basic hardware knowledge and computer maintenance skills **•** Basic user support and technical assistance knowledge * Strong communication skills, organizational ability, and proactive attitude **Preferred Qualifications:** **•** Prior experience in Service Desk or Help Desk • Basic Linux knowledge • Experience with ticketing tools **Main Responsibilities:** **•** First-level user support (onsite and remote) * Incident ticket registration, tracking, and escalation • Workstation, printer, and peripheral support **•** Installation and configuration of corporate software **•** Assistance in user account, email, and permission creation and maintenance * Execution of basic network tests and support for IT asset inventory **Working Hours:** 7:00 AM to 5:00 PM **Salary:** To be negotiated, average of R$ 3.500,00 **Benefits:** Health insurance and meal voucher Employment Type: CLT (formal employment contract) Compensation: Starting from R$3.500,00 per month Benefits: * Medical assistance * Meal allowance Work Location: Onsite