Job Description: * Completed technical education in Computer Science, Computer Networks, or related fields; * Prior experience with technical support and computer maintenance; * Basic knowledge of networking, Windows, Microsoft Office suite, and ticketing systems; * Experience in hospital or healthcare facility environments; * Familiarity with ITIL and best practices for user support. * Provide on-site and remote technical support to users (hardware, software, printers, networks, and corporate systems); * Perform preventive and corrective maintenance on IT equipment (desktops, laptops, printers, scanners, etc.); * Monitor local network operations and assist in diagnosing and resolving failures; * Manage and organize the unit’s IT assets, maintaining an up-to-date inventory; * Track and manage service tickets via GLPI (service desk system), ensuring timely and high-quality support; * Support local technology implementation projects; * Comply with information security policies and IT best practices. 25121702025584311