We are looking for professionals to grow with us! Join a company focused on the development and training of its employees, in a GPTW environment that operates through self-management and is currently among the best companies to work for in Brazil. Our purpose is to transform lives, careers, and businesses through education. If your professional ambitions align with our purpose, this is the perfect place for you! **Job Description:** Record all student information updates; Provide receptive and proactive customer service; Clarify doubts and foster loyalty by maintaining relationships to prevent customers from discontinuing the service; Identify students’ main concerns; Work proactively with students to explore applications and uses of solutions aimed at retaining them; Compensation: 2\.247,20 **Qualifications:** High school diploma; Bachelor’s degree completed or in progress in Administration or related fields is a plus; Experience in Customer Success and Retention (processes, data, systems, etc.); Experience monitoring performance indicators; Knowledge of CRM tools; Knowledge of sales processes.; **Schedule:** 8:00 AM to 6:00 PM (Monday to Friday) \- On-site position \- CLT employment regime