RECEPTION

Description

Job Summary: We are seeking a responsible and communicative Receptionist to work in a family-owned company focused on humanized service and organization, ensuring excellence and customer satisfaction. Key Highlights: 1. Welcoming and family-like work environment 2. Focus on humanized service and excellence 3. Opportunity for growth based on performance **Job Description:** We are looking for a Receptionist to join a family-managed company—a welcoming environment located near the Feira de Santana bus terminal—committed to delivering a humanized experience to customers. We seek someone responsible, communicative, and skilled at interacting with the public, while maintaining service excellence and efficient front-desk organization. **Responsibilities:** * Provide in-person, telephone, and WhatsApp customer service, offering courteous and efficient support. * Ensure clarity of information and process agility. * Monitor reservations, confirmations, and cancellations in the system. * Provide information regarding services, operating hours, amenities, and local attractions. * Organize the reception area, keeping it clean and functional. * Assist with simple administrative tasks when necessary. * Resolve minor incidents promptly and attentively, always prioritizing harmonious coexistence and overall satisfaction. * Maintain a professional demeanor reflecting the values of the owner family: respect, hospitality, and transparency. **Requirements:** * Completed high school education; * Strong verbal and written communication skills. * Ability to interact effectively with the public and resolve issues. * Basic computer literacy and familiarity with reservation tools. * Flexible availability (schedule to be determined). * Prior experience in reception or customer service is a plus. **Ideal Candidate Profile:** * Organized, punctual, and responsible. * Friendly, patient, and adept at engaging with diverse audiences. * Committed to delivering warm and personalized service. * Proactive and capable of working independently when required. **We Offer:** * A calm and family-like work environment. * Initial training and ongoing support. * Opportunity for growth based on performance. * Market-competitive remuneration \+ benefits.