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Job Summary: Responsible for personally and telephonically attending to guests, registering requests, providing local information, performing check-ins/check-outs, and processing payments. Key Highlights: 1. Direct guest service and resolution of requests. 2. Monitoring access and controlling hotel traffic flow. 3. Processing payments and financial transactions. **Description:** Completed high school education; Customer service techniques; Computer skills; Knowledge of payments and financial transactions; Spanish language proficiency. Attending to guests in person or by phone, recording their requests and forwarding them to the responsible departments. Providing information about the local area, tourist attractions, restaurants, and other points of interest for guests. Performing guest check-in, room changes, walk-in registrations, and check-out. Monitoring and controlling guest and visitor access to hotel premises. Receiving payments and entering them into the system. Making reservations for guests, either in person, by phone, or by e-mail. Verifying and reconciling transactions (check-ins/check-outs, payments, etc.). 2511270202401761512
