Internal Support Assistant - On-site

Description

Job Summary: The Internal Support Assistant will serve as the right hand of the sales and customer service teams, ensuring accurate data flow and precision in document-related processes. Key Highlights: 1. Essential support to sales and customer service teams 2. Focus on processes, organization, and attention to detail 3. Opportunity to ensure data integrity within the system Internal Support Assistant Job Description: We are seeking an organized, detail-oriented professional with a process-focused mindset to support our internal operations. The **Internal Support Assistant** will serve as the right hand of the sales and customer service teams, ensuring data flows correctly through the system and that document-related processes are executed precisely. Responsibilities: * Update customer data, correct typographical errors in records, and ensure information integrity within the system. * Validate sales documentation and contracts (signatures and mandatory requirements), expediting the workflow for final approval. * Conduct technical feasibility checks and inquiries for new subscriptions, and register referrals for new customers generated from marketing campaigns. * Create Service Orders (SO) for address changes and equipment removals, and guide sales channels (retail stores, customer service centers, PAP) on proper system usage. * Manage the department’s email workflow by triaging messages to other departments and responding to low-complexity requests. * Organize routine data into spreadsheets for BI reporting and conduct customer satisfaction surveys (NPS/CSAT) directly with customers. Requirements: * Completed high school education (telecom experience is a plus). * Basic proficiency in Microsoft Office (especially Excel for spreadsheet maintenance). * Proactive personality, strong written communication skills, and analytical ability. * Prior experience with management systems (ERP) or administrative support is highly valued.