Quality Assistant

Description

Job Summary: Join us to create beautiful experiences for our customers! The Quality Assistant will conduct customer satisfaction surveys and record results to improve service delivery. Key Highlights: 1. Passion for customer service 2. Working for a large company 3. Customer interaction and feedback management Are you passionate about customer service? Would you like to work for a large company? Then join us in creating beautiful experiences for our customers! Apply now for the Quality Assistant opportunity. We would love to meet you! **Responsibilities and Duties:** Conduct customer satisfaction surveys via telephone after vehicle pickup and workshop services; Record survey results in the system and open RAC (Corrective Action Request) records and internal commendations when positive customer feedback is received; Send survey results to Managers of New Vehicle Sales and Technical Assistance Manager; Forward information regarding customer-reported inconveniences to the responsible departments; Perform other related tasks assigned by the immediate management. **Requirements and Qualifications:** Completed high school education; Experience in customer service; Proficiency in Microsoft Office suite; Knowledge of the automotive sector—including products and processes—is a plus. **Work Location:** Contagem - MG **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM **Salary:** R$ 1.800,00 **Benefits:** Transportation allowance; Meal allowance; Health insurance; Dental insurance; Life insurance (at no cost to the employee); Various partnerships and agreements (universities, language schools, etc.); "Welcome Baby" Program; "I Recommend Roma" Program; SESC partnership offering access to theaters, hotels, tours, and other activities; Discounts on products and services offered by Group companies. **Minimum Educational Requirement:** High School Diploma (Secondary Education)