Apprentice - Customer Support Team (Uniticket)

Description

Job Summary: An Apprentice will provide customer support and collaborate with teams to ensure a positive experience for Uniticket’s end customers. Key Highlights: 1. Attentive and efficient customer support 2. Familiarization with internal customer service processes 3. Opportunities for continuous improvement Job Description **Do you already know Uniticket?** ?️ We are a high-tech, secure, and agile ticketing platform for concerts, festivals, and graduation events. **Job Description:** The **Apprentice** at Uniticket is an early-career professional responsible for providing customer support and collaborating with teams to ensure a positive experience for our end customers. This role is essential in helping Uniticket maintain its high standard of service and operational agility. Responsibilities and Duties **Customer Support:** Provide attentive and efficient support to end customers and event producers. Respond to inquiries, deliver product information, and clarify doubts clearly and concisely. **Customer Service Processes:** Become familiar with Uniticket’s internal customer service processes, guiding users on proper service usage and ensuring all procedures are correctly understood. **Continuous Improvement:** Identify opportunities to enhance customer service processes and propose solutions to increase efficiency and customer satisfaction. **Effective Communication:** Maintain consistent and transparent communication with customers, keeping them informed about updates, new features, and procedural changes. **Internal Collaboration:** Work closely with Development, Sales, and Marketing teams to ensure integrated and efficient customer support. Requirements and Qualifications * Completed High School education * **Minimum age: 17 years old.** * **Basic knowledge of Excel and Microsoft Office Suite.** * Strong verbal and written communication skills. * Ability to work effectively in a team. * Interest in learning and adapting to new processes and technologies. WORK SCHEDULE: 30 hours per week (Monday to Friday) Hybrid work schedule — Monday, Wednesday, and Thursday (on-site); Tuesday and Friday (remote) Additional Information ? R$ 1070.00 ? Transportation Allowance ? Birthday Day Off – a special day off just for you!