IT Assistant (Internal Opportunity)

Description

Job Summary: Provide Level 1 technical support, delivering assistance and resolving basic issues related to hardware, software, and internal systems. Key Highlights: 1. Level 1 (N1) technical support 2. On-site and remote user support 3. Software installation and configuration **Internal Opportunity.** Perform Level 1 (N1) technical support, assisting users, performing issue triage, and resolving basic requests related to hardware, software, and internal systems. **Requirements:** * Minimum 6 months of employment with the company; * Currently enrolled from the 4th semester onward in a higher education program in Information Technology or related fields. * Basic knowledge of computer science, operating systems, and user support. **Preferred Qualifications:** * Prior experience in technical support; * Knowledge of networks and basic infrastructure. **Main Responsibilities:** * Handling Level 1 (N1) technical support tickets; * Providing user support (on-site and remote); * Performing basic software installation and configuration; * Assisting with maintenance of computers and peripherals; * Logging and tracking support tickets. **Working Hours:** 08:00 to 18:00