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Con la mirada puesta en este escenario, el área de B2C busca comprender profundamente las necesidades de nuestros clientes y transformarlas en una propuesta de valor única. ¡Encantar y fidelizar es lo que nos impulsa día a día!\n\n \n\n¡Si te apasiona la tecnología, disfrutas de un entorno dinámico y del trabajo en equipo, tu lugar está con nosotros en las tiendas Vivo!\n\n\nAquí disfrutamos atendiendo y presentamos todos los servicios de conectividad que Vivo ofrece para que las personas aprovechen al máximo la vida, mediante una experiencia encantadora.\n\n **Responsabilidades y atribuciones** \n\n **PARA DESTACAR EN ESTE PUESTO, HARÁS:**\n\n* **Recepción y Encanto \\-** Recibir con amabilidad, comprender al cliente y ofrecer soluciones personalizadas que lo encanten y fidelicen.\n* **Venta Consultiva y Digital \\-** Negociar con excelencia, presentar los servicios y beneficios de Vivo, incentivar el uso de la aplicación Meu Vivo y realizar telemercadeo activo.\n* **Organización y Eficiencia \\-** Cumplir los horarios, apoyar en recepción, seguir las normas de la Anatel y los procesos internos con responsabilidad.\n* **Soporte y Conocimiento \\-** Brindar soporte básico en tecnología y mantenerse actualizado sobre el mercado y la competencia.\n* **Desarrollo y Participación \\-** Participar en capacitaciones y contribuir con energía en campañas y proyectos.\n* **Gestión Operacional \\-** Controlar la caja y ejecutar la gestión documental con atención a los detalles.\n\n \n\n**Requisitos y calificaciones** **LO QUE NECESITAS PARA HACERLO POSIBLE:**\n\n* Educación secundaria completa: la base para comenzar tu trayectoria con nosotros.\n* Compromiso con la calidad y la ética: aquí, excelencia e integridad van de la mano.\n* ¡Amor por la gente! Si disfrutas trabajar con y para personas, este es tu lugar.\n* Pasión por encantar y fidelizar clientes: transformar cada atención en una experiencia memorable.\n* Ganas de lograrlo: energía y actitud para alcanzar grandes resultados.\n* Resiliencia: porque los desafíos forman parte del camino hacia el éxito.\n* Estar al tanto y conectado: estar al tanto de las tendencias y tecnologías.\n* Curiosidad y disciplina para aprender siempre: la evolución constante es nuestro lema.\n* Experiencia previa en atención al cliente es un diferencial que puede destacarte.\n\n \n\n**Información adicional** **Aquí en Vivo, cuidamos de quienes hacen que todo suceda: ¡tú!**\n\n* Elige tu paquete de beneficios a tu medida: VR, VA, gimnasio, farmacia, plan de salud, odontológico y mucho más.\n* ¡Teléfono nuevo + plan ilimitado con el 5G más rápido de Brasil!\n* Excelentes descuentos en los servicios Vivo (TV, internet, aplicaciones...).\n* Bono anual para reconocer tu esfuerzo.\n* Plan de pensiones privado para pensar en el futuro.\n* Apoyo para quienes tienen hijos (guardería, escuela o niñera).\n* Libertad para ser tú mismo. ¡Aquí el estilo es libre! \\#VemdeVocê\n* Día libre en tu cumpleaños.\n* ¿Quieres cambiar el mundo? Contamos con un excelente programa de voluntariado.\n* Descuentos en cursos, universidades y certificaciones.\n* ¡Crecé con nosotros en Brasil o en el extranjero! \\#VivoMinhaCarreira\n* Cuida de ti con \\#VivoBemEstar: nutrición, psicología, telemedicina y más.\n* La diversidad es nuestra esencia. ¡Todas las personas son bienvenidas aquí!\n\n \n\nSomos una empresa del Grupo Telefónica, líder en telecomunicaciones en Brasil. Trabajamos con el propósito de **Digitalizar para Acercar** a las personas, los negocios y toda la sociedad, construyendo una nación más conectada y transformando la vida de los brasileños. Buscamos ampliar la autonomía, la personalización y las opciones en tiempo real de nuestros clientes, poniéndolos al mando de su vida digital, con seguridad y confiabilidad —todo ello con la calidad que solo Vivo ofrece.\n\n \n\nPara lograrlo, lideramos un proceso de transformación digital y estamos revolucionando nuestra compañía desde dentro hacia afuera. 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Imagine working at a place that helps transform our society through education every single day?\n\n \n\nThen \\#JoinFTD and become part of this passionate team dedicated to education, enjoying numerous benefits and a unique work environment built on strong collaboration and partnership!\n\n **FTD EDUCAÇÃO**\n\n*“We Connect Stories. We Build Futures.”*\n\n **Responsibilities and Duties** \n\nThe External Teacher Support Assistant (3-month contract) will strategically promote and monitor the National Textbook Program (PNLD) within the public education network. This role strengthens relationships with school administrators (principals, pedagogical coordinators, and teachers), ensuring proximity, credibility, and effective adoption of FTD Educação’s educational solutions.\n\n \n\n* Conduct in-person and remote visits to public schools and education secretariats to present PNLD publications and solutions.\n* Maintain continuous relationships with principals, pedagogical coordinators, and teachers, serving as FTD’s local reference.\n* Support the textbook selection process by providing clear, up-to-date, and FNDE/MEC-aligned information.\n* Monitor competitors and identify opportunities for action within each territory.\n* Organize and report activities in the CRM system to ensure tracking and predictability of actions.\n* Collaborate with consultants and managers to achieve targets established in the PNLD calendar.\n\n **Requirements and Qualifications:**\n\n* Completed or ongoing undergraduate degree in Education, Administration, Pedagogy, Marketing, or related fields.\n* Prior experience in sales, institutional relationship management, or the educational sector.\n* Strong oral and written communication skills, with a consultative profile.\n* Proficiency in CRM tools and Microsoft Office suite.\n* Ability to plan, maintain discipline, and work autonomously to manage schedule and results.\n* Willingness to travel within the assigned region.\n\n \n\n**Requirements and Qualifications** **Expected Profile**\n\n* Professional with strong interpersonal and negotiation skills.\n* Strategic mindset and results-oriented focus.\n* Commitment to FTD’s educational mission and sensitivity toward public schools.\n* Proactivity and resilience to operate effectively during high-demand periods (e.g., textbook selection and registration campaigns).\n\n **Additional Information:**\n\n **Academic Background**\n\n* Completed or ongoing undergraduate degree in Education, Administration, Pedagogy, Marketing, or related fields.\n\n **Required**\n\n* Prior experience in sales and institutional relationship management.\n* Proficiency in CRM tools and Microsoft Office suite.\n* Ability to plan, maintain discipline, and work autonomously to manage schedule and results.\n* Willingness to travel frequently and commute within the assigned region.\n* Valid Brazilian driver’s license (Category B).\n\n \n\n**Additional Information** **What benefits do we offer?**\n\n* Meal allowance;\n* Company vehicle;\n* Fuel card;\n* Bonus for achieving targets at the end of the contract period.\n\n \n\nWe are **FTD**, an ecosystem of educational solutions transforming society—and one of Brazil’s leading providers of educational content for schools.\n\n \n\nWe operate in São Paulo (SP), where our headquarters is located; in Guarulhos (SP), home to our printing plant; and across 28 branches nationwide.\n\n \n\nAnnually, we expand our reach and solidify our position as a benchmark in Brazil’s educational landscape. 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Grounded in a **robust organizational culture**, we find here the **purpose** that drives us every day.\n\n \n\nWe belong to the Marista Group, which also comprises the **Marista Center for Childhood Defense (CMDI)**, committed to ensuring children’s and adolescents’ rights remain society’s top priority; **São Marcelino Champagnat Hospital**, delivering holistic and integrated patient care; **Cajuru University Hospital**, renowned for its humanitarian care; and **PUCPR**, whose mission is to educate citizens committed to life and societal progress.\n\n \n\nSo, how about joining a team of people doing good? 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