Operations Analyst I

Description

Job Summary: Maintain terminals by identifying and resolving issues, monitoring and recording incidents in an innovative environment. Key Highlights: 1. Work with bold purpose in an innovative environment 2. Responsible for terminal maintenance 3. Remote assistance, coordination with suppliers, and maintenance planning Does working with bold purpose in an innovative environment catch your attention? Then take a look at this opportunity from Saque! In this role, your primary challenge will be to act as the responsible party for terminal maintenance—handling service requests, identifying and resolving issues, monitoring and tracking terminals, and accurately recording data in appropriate control systems. Interested? Then check out the responsibilities for this position **Responsibilities and Duties** **Analysis and Diagnosis:** Identify root causes of issues, resolve remotely, and if necessary, dispatch field technicians with appropriate solutions. **Monitoring and Updates:** Monitor ticket status and maintain detailed records in Salesforce. **Technical Support:** Provide remote assistance for diagnostics, updates, and field procedure guidance. **Supplier Coordination:** Coordinate services with suppliers, issue work orders, and track execution. **Interaction Logging:** Update tickets with information from IVR interactions, e\-mails, and other contact channels. **Maintenance Planning:** Organize preventive and corrective maintenance on terminals to ensure operational continuity and reduce failures. **Requirements and Qualifications** * Completed technical course or currently pursuing a bachelor’s degree in Information Systems, Computer Science, Networking, or related fields; * Experience with remote support; **Preferred Qualifications:** * Familiarity with ticketing tools (Qualitor / Salesforce preferred); * Logic and test programming skills; * Knowledge of Trauma Zero and Zabbix. **Additional Information** People with disabilities are warmly welcomed! We seek individuals who embody Saque’s spirit, regardless of ethnicity, religion, gender, disability, sexual orientation, or age. Come show your attitude—come transform relationships with us! Saque was born from restlessness and the desire to transform how people interact with financial solutions—reaching diverse audiences, living in the present, yet always paving the way for our future. We are much more than ATMs! With an international presence, we create intelligent solutions for everyday needs, constantly striving for increasingly simplified and innovative solutions.