Operations Supervisor - Mossoró

Description

Job Summary: A professional to supervise unit operations, ensure maintenance, manage teams, and guarantee service excellence and regulatory compliance. Key Highlights: 1. Operational supervision of units and maintenance assurance 2. Team management and development with focus on a collaborative environment 3. Collaboration with clients to ensure service excellence and quality **Job Description:** Supervise all operational activities of the Plan, Funeral Homes, and Cemeteries units based in Mossoró, Assú, and surrounding regions; Ensure proper maintenance of facilities, equipment, and infrastructure; Manage, guide, and develop teams, fostering a positive, collaborative, and highly productive work environment; Collaborate with internal and external clients to ensure excellence in customer experience and delivery of high-quality, respectful, and empathetic services; Ensure compliance with all applicable health, safety, and environmental regulations for operational units; Manage and control budgets, operational expenses, and financial resources for service, Plan, Funeral Homes, and Cemeteries areas; Monitor and analyze operational performance indicators (KPIs), proposing corrective actions and continuous improvements; Develop, implement, and review standard operating procedures (SOPs) to ensure compliance, efficiency, and consistency across units; Coordinate team training and capacity-building initiatives to strengthen technical, behavioral, and operational competencies; Ensure efficient inventory, material, supply, fleet, and logistics resource management to prevent waste and ensure high availability; Act proactively in preventing and resolving operational and service-related conflicts, making timely and well-founded decisions; Collaborate with management on operational planning whenever necessary, proposing improvements, innovations, and adjustments as requested; Ensure clear, continuous, and objective communication among teams; Conduct internal audits and operational inspections to ensure adherence to Vila Company standards and policies; Respond promptly to critical incidents, maintaining professional conduct, assertive decision-making, and safeguarding the company’s reputation. **Requirements:** Bachelor’s degree in Business Administration, Business Management, or related field; Experience in supervision and people management; Leadership skills; Decision-making ability; Oral and written communication skills; Ability to handle sensitive situations; Availability to work flexible hours, including weekends and holidays, if required; Adaptability and flexibility. **Benefits:** * Extended maternity, paternity, and bereavement leave * Health insurance plan * Dental insurance plan * Transportation allowance * Meal or food allowance * FIVE-YEAR SERVICE BONUS