Job Summary: A professional to handle technical support tickets from customers, diagnose errors, guide users in resolving issues, and log incidents in the support system. Key Highlights: 1. Technical support ticket handling and error diagnosis 2. User guidance in problem resolution 3. Updating the knowledge base with solutions and procedures A software company is seeking a Technical Support Analyst in Mossoró (Alto da Conceição). Anibal Tec is a company specializing in technological solutions and consulting services. Focused on innovation, it offers products that meet current market needs. **Responsibilities:** Handle customer technical support tickets related to software. Diagnose errors and guide users in resolving problems. Log support interactions and incidents in the support system. Perform tests and validations after system corrections. Update the knowledge base with solutions and procedures. Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some of the activities of this position. Ongoing undergraduate degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: Business hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
