TECHNICAL ASSISTANT I (CAMPINAS-SP)

Description

Job Summary: We are seeking innovative and committed professionals to collaborate in our continuous pursuit of excellence and deliver the best telephony solutions. Key Highlights: 1. Focus on innovation and results 2. Collaborative work and pursuit of excellence 3. Commitment to people and safety We seek individuals who are innovative, results-oriented, safety-conscious, and committed to people. We believe our strength lies in collaborative work. We constantly strive to innovate in order to provide the best solutions to our internal and external customers. Therefore, we dedicate ourselves to the continuous pursuit of excellence. If you believe you can make a difference, join our team. We encourage applications from Black individuals, persons with disabilities, LGBTQIAPN+, and individuals from diverse generations. \#VemSerTelemont. **Responsibilities and Duties** * Provide technical guidance for telephone system installations; * Verify the status of pending orders for new installations by consulting internal controls, aiming to propose alternative service options; * Maintain up-to-date cable logs, telephone directories, and cadastral maps; * Monitor time spent on each service; * Monitor pre-allocation of technical facilities; * Review documents and sales\/registration information submitted by sales representatives (checklist); * Accurately register coverage areas and addressing details, keeping field teams updated; * Ensure information quality with customers and sales representatives to prevent churn rate and cancelled sales; * Monitor the sales and registration process, from work order generation to service activation; * Ensure post-sales support by diagnosing possible inaccuracies in information provided to customers; * Maintain organization, cleanliness, and safety in the workplace; * Perform other tasks of similar nature, complexity level, and responsibility. **Requirements and Qualifications** * Completed high school education. **Additional Information** Benefits: * Medical assistance; * Dental assistance; * Meal or food allowance; * Transportation allowance; * Life insurance; * Discounts at pharmacies and partner stores. Working Hours: Monday to Saturday. **Our Journey** For 50 years, Telemont has contributed to Brazil's development, operating in the telecommunications and energy sectors. We are present in 10 states and the Federal District, providing voice communication, broadband and data services, multimedia transport, and energy systems management. **Our People** We rely on professionals who translate our values into action, ensuring operational excellence and quality in every interaction. We believe diversity strengthens our culture and broadens our capacity for innovation. Therefore, we promote inclusion and value experiential plurality, respect for differences, and integration across departments and individuals. **Our Growth Approach** A spirit of overcoming challenges and pursuing new opportunities makes Telemont a company where every individual can develop and build a solid career. Together, employees and the organization write a growth story sustained by values that guide all our actions. **Our Values** * Operate safely * Customer satisfaction * Sustainable results * Excellence in people * Respect and simplicity * Collaboration