We are the Casas Bahia Group, with over 70 years of history, fulfilling the dreams of +100 million Brazilians. Here, we are protagonists at all times, always acting with integrity and ethics in everything we do. Our passion for our people is what drives us, and our total dedication to the customer is our daily commitment. We deliver results and constantly seek simplicity in everything we do! We are looking for a professional to work full-time on-site in the External Training and Development team, responsible for planning, developing, delivering, and monitoring training programs for store employees, with a focus on sales, customer service, and operations. This role involves creating face-to-face, hybrid, and digital learning content, ensuring standardization, engagement, and impact on business outcomes. The professional will liaise with Operations, Products, Financial Services, Trade/VM, and People Management teams to align needs and transform them into learning solutions. Here, total dedication has never been stronger! **Responsibilities and Assignments** **Your day-to-day with us:** * Identify training needs in coordination with directorates and management teams; * Design and deliver face-to-face and online training programs (webinars, EVA learning paths, live sessions, and on-the-job training); * Develop instructional materials (presentations, manuals, quick-reference cards, quizzes, and assessments); * Monitor performance indicators and prepare reports on adherence, turnover, sales, and NPS; * Support multipliers and managers in applying the PROVE methodology and other corporate methodologies; * Participate in special projects (incentive campaigns, mandatory trainings, diversity and sustainability programs); * Ensure a differentiated learning experience, focused on engagement and impact on business results. **Requirements and Qualifications** **It would be great if you have:** * Bachelor’s degree in Business Administration, Psychology, Pedagogy, Human Resources Management, or related fields. * Experience in Training & Development, preferably within retail or large-scale organizations. * Knowledge of sales and consultative service methodologies (PROVE, rapport, active listening). * Proficiency in tools for creating instructional materials (PowerPoint, Canva, iSpring, or similar). * Experience with LMS platforms (EVA, Moodle, or equivalents). * Ability to analyze indicators and produce executive reports. * Strong communication skills, group facilitation abilities, and experience delivering both face-to-face and online trainings. * Certifications in Andragogy, Instructional Design, or Agile methodologies will be considered advantageous. * Experience managing training projects will be considered advantageous. **Additional Information** **Work Location:** Campinas/SP **Check out some of the amazing benefits we’ve prepared to ensure your well-being and quality of life:** * **PLR/Bonus**: An extra recognition to value your effort and dedication! * **Medical and Dental Assistance**: So you and your family have full security and care for your health. * **Meal Voucher**: Because we know that quality nutrition is essential for your daily life! * **Life Insurance**: Peace of mind and protection for you and your loved ones. * **Extended Maternity Leave**: 180 days for our moms to enjoy this special moment with their babies! * **Extended Paternity Leave**: 20 days so fathers can also be present during their baby’s first days of life. * **Incentive for Physical Activity**: Access Wellhub (Gympass) and Total Pass to take care of your health and keep your body moving. * **Transportation Voucher**: To ensure your commute to work is worry-free and comfortable. * **SESC Agreement**: Enjoy incredible benefits in culture, leisure, health, and much more! * **Discount Club**: Enjoy discounts of up to 70% on products and services with over 2,000 partners across Brazil and Latin America! * **Birthday Day-Off**: Celebrate your special day with greater peace of mind and fun—you’re entitled to a day off on your birthday! * **Pharmacy Discounts**: Exclusive discounts on medications to help you save on healthcare! Our commitment is to provide not only a workplace but also an experience that values and cares for you as a person! We are here to support your personal and professional growth. **#JOINCASASBAHIAGROUP.** All our opportunities are open to both **internal and external candidates**. **Employees**, please remember to access our internal recruitment policy on **Service Now** to review program requirements and guidelines. *The Casas Bahia Group is one of Brazil’s most iconic companies, with a rich history spanning decades. Its journey is marked by resilience, innovation, and unwavering dedication to you! Our dedication is tireless; our drive to deliver solutions—and to speak eye-to-eye—makes us human.* *We are over 30,000 employees, operating Brazil’s largest and most digital logistics network, connected to over 1,000 physical stores and 29 distribution centers and delivery hubs—all designed for our 200+ million customers.* *If you’re driven by passion, simplicity, transformation, and the same dedication we have for you and all Brazilians, welcome aboard—feel at home and explore our career opportunities at the Casas Bahia Group.*