Retention Assistant (CAM)

Description

Job Summary: The professional will be responsible for customer service via chat and telephone, handling complaints, recording grievances, and escalating complex cases. Key Highlights: 1. Customer service via chat and telephone 2. Focus on problem resolution and communication 3. Market-leading provider of veterinary health insurance plans We were founded to transform the way pets’ health is cared for! We are a reference company in veterinary health insurance in Brazil, offering a simple and flexible business model with \+Excellence and \+Technology. On our team, you’ll find qualified professionals committed to the company’s business, as well as an extensive hospital infrastructure. Join our story! **Responsibilities and Duties** * Provide customer service via chat and telephone; * Monitor customer complaints and dissatisfaction; * Record complaints, suggestions, and compliments; * Escalate complex cases to the appropriate departments; * Prepare monthly monitoring reports; * Perform other duties related to the role. **Requirements and Qualifications** * Completed high school education; * Prior experience in customer-facing roles; * Basic computer skills; * Strong problem-solving and conflict-resolution abilities; * Communicative and solution-oriented profile. **Additional Information** With our employees’ well\-being in mind, \+Pet offers the following benefits: Meal allowance; Transportation allowance; Gympass; Life insurance; Education assistance; Discounts on \+Pet products and services. Working hours: Monday to Friday, 8:00 AM to 6:00 PM; Saturday, 8:00 AM to 12:00 PM \+Pet is a comprehensive health platform for your pet. With innovative health insurance plans and an outstanding clinical\-hospital infrastructure, we provide 360° care and protection that your best friend deserves. \+Pet was launched with a commitment to delivering well\-being and quality of life, ensuring the best experience for you and your pet. With a vision of veterinary medical care grounded in humane treatment and cutting\-edge technology, we began operations with the most complete 24\-hour veterinary hospital in Brazil’s Central\-West region. Inaugurated in Goiânia, the Hospital Unit features an ICU, over 70 inpatient beds, and capacity to perform more than 250 surgeries per month, plus an Advanced Clinic equipped with facilities and teams ready to meet your pet’s everyday needs. But our project goes far beyond this. To deliver specialized infrastructure and care across all Brazilian states, \+Pet is continuously expanding and learning. Currently, we operate units in Goiânia, Aparecida de Goiânia, Brasília, Campinas, and São Paulo. In addition to modern facilities for consultations, diagnostics, and treatments, all units include pet shops offering products, as well as full-service pharmacies where you receive guidance and support from specialized veterinarians. **Our Mission** To be recognized as the best and most modern institution for pet health treatment and monitoring through excellence in service delivery and customer care. **Our Values** To promote health for dogs and cats through a business model based on a simple, flexible, sustainable, and integrated ecosystem. **Our Vision** To deliver excellence and humane care, advance prevention and 360° well\-being, and build a community growing hand\-in\-hand (and paw\-in\-paw). **Purpose** To nurture and reciprocate pets’ love by providing the necessary assistance for complete, high\-quality health care.