20392-Backoffice Analyst

Description

Job Summary: We are seeking a professional to execute and analyze backoffice routines, support supervision, and ensure quality and compliance. Key Highlights: 1. Vibrant culture that values innovation and curiosity 2. Freedom to explore skills and collaborate with brilliant minds 3. Opportunity to shape the future of technology At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by passion to create disruptive technological solutions, constantly seek challenges that push the boundaries of what is possible, and believe that putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you are ready to join a company that believes talent is the key to success, send us your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Execute and analyze backoffice routines while supporting supervision; * Conduct quality and compliance analyses; * Serve as a technical support point for Analyst I and ensure adherence to policies, procedures, and SLAs. **Requirements and Qualifications** **Required Qualifications:** * Bachelor’s degree in IT or related fields; * Experience in backoffice activities and operational data processing and analysis; * Experience in queue control and performance indicators; * Close collaboration with operational areas or customer service. **Desirable Qualifications:** * Experience in the Telecommunications sector. **Additional Information** Want to explore all our open positions? Visit our page: Hitss \- Join Our Team https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic diversity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to creating the new every day. We champion innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!