Technical Support Technician

Description

Job Summary: Provide field-based technical support for packaging machinery, handling warranty claims, service requests, and customer feedback. Key Highlights: 1. Field-based technical support for packaging machinery 2. Focus on industrial equipment maintenance and customer relationship management 3. Experience with vacuum packaging machines (thermoformers) A multinational company in the packaging machinery sector is seeking: A Technical Support Technician to work in the field. **Related Responsibilities:** Work in the Technical Support area; handle warranty and service requests at client sites; responsible for providing customers with status updates and resolution feedback regarding ongoing processes and issues. Results-oriented, with systemic and analytical thinking, and strong interpersonal skills. **Technical Competencies** Experience in maintenance of industrial equipment (mechanical, electronic, and pneumatic) Solid experience in the machinery and equipment industry (vacuum packaging process, thermoformers); customer relationship skills, technical visits, technical support sales, and visit reporting; technical diploma in Mechanical Engineering, Electromechanical Engineering, or related fields; intermediate English and Microsoft Office proficiency; willingness to travel **Benefits:** Medical and dental plans, life insurance, meal and food vouchers, company vehicle, and remote work. Medical and dental plans, life insurance, meal and food vouchers Company vehicle; remote work