Description
Job Summary:
Customer Service Coordinator responsible for supervising operations, monitoring satisfaction, coordinating teams, and managing conflicts to ensure continuous improvement.
Key Highlights:
1. Supervise and plan customer service operations
2. Monitor citizen satisfaction and implement continuous improvements
3. Coordinate customer service teams and service providers
Human Resources Consulting and Labor Outsourcing is seeking a Customer Service Coordinator in Atibaia.
**Responsibilities:**
Supervise and plan customer service and facility maintenance operations. Monitor citizen satisfaction and implement continuous improvements. Act as liaison with supervisors and partner agencies. Coordinate customer service teams and service providers. Manage conflicts and ensure compliance with regulations and conduct standards. Prepare management reports, performance indicators, and analytical assessments. Monitor contracts and recruitment processes. Support administrative routines (HR, cleaning, infrastructure).
Previous experience as Customer Service Supervisor, Relationship Manager, Customer Support Team Leader, or Sales Coordinator may indicate alignment with some responsibilities of this position.
Bachelor's degree required. Relevant experience required.
**Compensation and Benefits:**
* Salary: 3\.123,46
* Meal Allowance
* Food Allowance
* Transportation Allowance
* Dental Assistance
* Life Insurance
**Additional Information:**
* Contract Type: Permanent \- On-site.
* Duration: Full-time
* Working Hours: Monday to Friday, from 08:30 to 17:25\. Saturday, from 08:30 to 13:10\.