Receptionist / Image

Description

Job Summary: Customer service, procedure authorization, and maintenance of confidentiality in a hospital environment, with emphasis on reception and referral. Key Highlights: 1. Customer and visitor reception and referral 2. Maintenance of patient description and confidentiality 3. Focus on telephone reception and call routing In 2017, the Company began its investment journey with the acquisition of Hospital Vera Cruz, located in Campinas\-SP. With over 80 years of history, the hospital is one of the city's most traditional institutions. Currently, Hospital Vera Cruz has 11 operating rooms, 120 inpatient beds, 30 ICU beds, an obstetrics unit, and 24-hour emergency care. Additionally, it provides services across more than 66 medical specialties and holds ONA Level 3 Accreditation, currently preparing for JCI certification. Since then, through Hospital Vera Cruz, we have significantly expanded our network in Campinas and surrounding areas. This includes launching new services such as the Oncology, Neurology, Cardiology, and Orthopedics Centers, as well as the Primary Health Care Unit, and establishing advanced units in Indaiatuba. We also acquired Casa de Saúde Campinas, one of the city’s most iconic hospitals, housed in a century-old building that forms part of the local private heritage. In the same regional consolidation process, we acquired the health plan operator Vera Cruz, now named 2care. These acquisitions reinforce our regional consolidation efforts, which are part of the Hospital Care Group. Founded in 2017, Hospital Care was born from the shared dream of professionals aiming to transform supplementary healthcare in Brazil. We are a healthcare services holding company with an innovative integrated management model focused on balancing the interests of patients, physicians, payers, partners, and shareholders. Our comprehensive healthcare system includes high-complexity hospitals, diagnostic laboratories, health insurance plans, and medical centers. Strategically, we operate in cities serving as regional healthcare management hubs across the states of São Paulo, Paraná, and Santa Catarina. This portfolio of operations aims to establish us as Brazil’s leading Healthcare Provider Network. \#vemserveracruz \#vemparahospitalcare \#vemserhospitalcare \#vemproveracruz" **Responsibilities and Duties** * Customer service; * Procedure authorization; * Inpatient department requests; * Answering phone calls and routing them to the appropriate department; * Maintaining description and confidentiality of patients/accompanying persons visiting the Hospital; Receiving customers, accompanying persons, and visitors, identifying them, verifying their intentions, and providing service, information, and/or directing them to the correct department. * **Requirements and Qualifications** * Completed high school education; * Experience with Microsoft Office suite; * Tasy system experience is a plus. * Experience in customer service; * Prior experience in hospital reception is desirable. * Availability to work from 4:00 PM to 10:00 PM on a 6x1 rotating schedule. **Additional Information** Residence in Campinas, Sumaré, Hortolândia, Paulinia, or Monte Mor. At Hospital Care, we believe that *uniting is the best way to care*, so join us in this journey. Explore our opportunities and find the ideal position for you! Here, you will encounter challenges, collaboration, and learning across diverse functional areas.