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Job Summary: We are seeking a proactive and analytical professional to investigate, diagnose, and provide on-site and second-level support for basic IT applications. Key Highlights: 1. Conducive environment for learning and professional growth 2. Performance evaluation and feedback for continuous development 3. A #borderless team and a diverse, inclusive culture We are **Quality Digital**! Learn more about us: * **Our defining statement** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though physically distant, we stay united. We hold regular ceremonies to strengthen connections, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to foster an increasingly diverse, inclusive, and respectful workplace that values and promotes pluralism. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** * We seek a professional skilled in teamwork, effective communication, flexibility, proactivity, agility, organization, commitment, and analytical thinking; **Your day-to-day responsibilities:** * Investigate, diagnose, and test the solution to the issue before approaching the requester; * Provide on-site support for basic applications included in the standard PC image, systems, and all IT equipment; * Software support/installation and uninstallation; * Investigate, diagnose, and test the solution to the issue before approaching the requester; * Close incident and service request tickets only after resolution; * Second-level (N2) Field Service support; * Incident/Request/Helpdesk ticket management. **Requirements and Qualifications** **Requirements and Qualifications:** * Knowledge of Windows 7/10/11 operating systems; * Knowledge of Active Directory, DNS, DHCP; file server, print server; * Knowledge of routers, switches, and WiFi; * Familiarity with antivirus tools; * Knowledge of Office 365 installation, configuration, and rule administration; * End-user support, desktop configuration, Outlook, Exchange, application installation, hardware, printers, etc.; * Experience operating within an ITSM framework with defined SLAs; * Availability and flexibility in scheduling (rotating shifts to ensure operational coverage). **Preferred Qualifications:** * Familiarity with ITSM ServiceNow; * Experience supporting production line operations; * Basic SQL knowledge. **Work Schedule:** * Tuesday through Friday, 1:00 PM to 10:00 PM; Saturdays, 2:00 PM to 11:00 PM \- During training, working hours will be standard business hours (Monday through Friday, 8:00 AM to 5:00 PM\); * Work model: 100% on-site. Work Location: Jundiaí \- SP * **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for groceries and meals * **Medical and dental assistance**, ensuring you and your family’s health is well cared for * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, encouraging regular physical activity * **SESC partnership**, providing diverse cultural and leisure programming * **Partnerships for language learning, technology education, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your favorite cup of coffee, tea, juice, or beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
