Junior Support Analyst

Description

Job Summary: We are seeking a Junior Support Analyst with strong analytical, organizational, and communication skills to provide user support and assistance, ensuring efficiency and quality in technology services. Key Highlights: 1. Welcoming environment with accessible leaders and a supportive team 2. Encouragement of continuous technical development and professional growth 3. Opportunity to participate in challenging projects involving new technologies We are looking for a **Junior Support Analyst** to join our team and directly handle user support and assistance, ensuring efficient resolution of incidents and service requests, as well as stability and quality of technology services. This is an opportunity for professionals with strong analytical ability, organization, clear communication skills, and a collaborative mindset who actively contribute to the continuous improvement of support processes. Our culture values autonomy with responsibility, transparent communication, cross-team partnership, and constant learning. Here, you will find a welcoming environment with accessible leaders and a supportive team that shares knowledge and celebrates achievements. You will join a committed team that collaborates to ensure excellence in support delivery, adherence to service level agreements (SLAs), documentation of solutions, and network support. We prioritize quality, accountability, and focus on the internal customer experience. We offer autonomy with support, encourage continuous technical development, and value professionals eager to grow and evolve alongside us—contributing to the reliability and advancement of our support services. **Responsibilities and Duties** * Handle internal technical project requests; * Monitor field activities and provide support to technicians. * Monitor and execute scheduled maintenance tasks and deployment pipelines; * Initiate and perform activities according to defined support workflows; * Manage, track, and escalate tickets to internal and external customers; * Analyze monitoring events (Zabbix); * Communicate with technical teams (escalation list) and third parties to resolve incidents. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in Networking, IT Management, Systems Analysis and Development, or related fields; * Prior experience in projects and implementation of routers, firewalls, UTMs, and switches. * Ability to manage a high volume of requests and meet deadlines. * Desired knowledge of Networking: TCP/IP, IP, Routing and Switching fundamentals, CISCO, MERAKI, Fortinet NSE4, and Mikrotik. **Preferred Qualifications:** * Certifications: CCNA (Cisco), MTCNA, and NSE4 (Fortinet). **Additional Information** * Meal Allowance * Transportation Allowance or Fuel Subsidy * Birthday Bonus * TotalPass * Life Insurance * Unimed Health Insurance after probation period (no monthly fee) * Uniodonto Dental Insurance after probation period * Pet Health Plan * Partnerships with educational institutions and language schools * Career Development Plan **Work Schedule:** 8:00 AM – 6:00 PM, Monday to Friday **Work Model:** 100% On-site. **Employment Type:** CLT (Consolidated Labor Laws contract) At **Maminfo Telecom Solutions**, we believe technology and people advance together. We deliver innovative solutions in **networking, connectivity, IT infrastructure, and telecommunications**, ensuring quality and security for companies, festivals, and major events across Brazil. Our purpose is to **transform how businesses and individuals connect**, combining **technological innovation** with human-centered, personalized service. We value **collaboration**, **creativity**, and the **continuous development** of every team member. Here, you’ll have the opportunity to participate in challenging projects, work with **cutting-edge technologies and digital trends**, learn continuously, and grow alongside a rapidly expanding company. If you seek a dynamic environment that breathes **technology, innovation, and people**, join Maminfo and help build the future with us!