**Description:** With over 30 years in the healthcare market, Care Plus is the leading health plan operator in its segment. We strive to deliver a unique experience to our beneficiaries and all individuals involved in our processes. Our mission is to help people live longer, healthier, and happier lives—and to build a better world. Fostering a diverse environment and providing all our people with an inclusive workplace is part of our DNA. Our job openings are open to anyone who wishes to help build a better world—regardless of disability, race, ethnicity, age, religion, gender identity, sexual orientation, gender expression, or body type. We believe that diversity of people and ideas makes us a stronger company, and that a sense of belonging enables us to deliver our best every day. If you also believe in and share these values, we invite you to join us on this journey—with courage, empathy, and responsibility. **Key Responsibilities:** Organize and maintain up-to-date physical and digital files related to suspected cases. Update controls and registrations accurately and responsibly. Prepare administrative reports and support evidence compilation. Support analysts and the coordinator in preparing documents and communications. Conduct mystery shopping under guidance, focusing on collecting administrative evidence. **Serve as a support point at the interface with internal departments (e.g.:** Medical Billing, Reimbursement, Audit). Practice and promote company values and information security principles. Mandatory Requirements Completed high school education. Experience with administrative routines and internal controls. Proficiency in Microsoft Office, especially Excel and Word. **Desirable Requirements (a plus):** Technical or undergraduate degree in Administration, Healthcare Management, or related fields. Basic/intermediate knowledge of claims regulation and industry practices. **Judgment Skills:** Strong sense of responsibility. Analytical and logical thinking skills, planning, organization, and adherence to deadlines. Communication, creativity, innovation, customer focus, and initiative. Clear communication and ethical conduct. **Autonomy:** Autonomy to carry out administrative routines and propose operational improvements, respecting boundaries defined by coordination. Freedom to interact with peer departments and contribute suggestions to enhance controls and processes. **Work Schedule and Hours:** Your work schedule will be Monday through Friday, from 8:00 AM to 5:00 PM, with a hybrid model (2 days per week onsite in Alphaville Barueri). 2601010046291888134