Market Development Engineer

Description

Job Summary: The Lead Key Account Manager manages and expands relationships with strategic customers, develops sales plans, and delivers customized solutions to ensure customer satisfaction. Key Highlights: 1. Strategically manage and expand relationships with key customers 2. Lead contract negotiations and close profitable agreements 3. Collaborate with teams to align offerings with customer needs Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. **About the role** ================== Responsible for managing and expanding relationships with strategically important customers across multiple business lines. This role involves developing medium- and long-term sales plans, identifying growth opportunities, and ensuring delivery of customized solutions that meet customer needs. The Lead Key Account Manager works independently, with limited supervision, and typically trains and reviews the work of junior professionals. **Key Responsibilities** * Develop and execute strategic account plans to protect, grow, and diversify relationships with key customers; * Serve as the primary point of contact for assigned key accounts, ensuring high levels of customer satisfaction and retention; * Identify cross-selling and upselling opportunities within existing accounts and collaborate with internal teams to deliver customized solutions; * Lead contract negotiations and close agreements that maximize profitability while meeting customer expectations; * Monitor account performance, track key metrics, and prepare regular reports for internal and external stakeholders; * Promptly resolve customer issues and escalations, ensuring a high standard of service delivery; * Collaborate with marketing, product, and operations teams to align offerings with customer needs and market trends; Stay informed about industry developments, competitor activities, and emerging customer needs to inform account strategies. * **Required Skills** * Bachelor's degree in Engineering; * Experience in key account management, sales, or business development, preferably in a B2B environment; * Excellent negotiation, communication, and presentation skills; * Strategic thinking with a results-oriented mindset and strong understanding of sales performance metrics; * Ability to manage multiple projects and priorities in a fast-paced environment; * Proficiency in CRM software and Microsoft Office Suite. **What we offer you** ===================== * Health, dental, and life insurance. * Meal and food vouchers, plus on-site dining options. * Transportation allowance and/or shuttle service. * Wellness program and Gympass membership. * Profit and Results Sharing Program (PLR). * Private pension plan. A wide variety of learning opportunities. * Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.